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Grievance Handling
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Course categories:
Ops Org Series
Ops Org Series / Ops Training Series
Ops Org Series / Ops Training Series / Basic Warehouse Operations
Ops Org Series / Ops Training Series / Basic Delivery Operations
Ops Org Series / Ops Training Series / Inventory Management
Ops Org Series / Ops Training Series / Freight Introduction
Ops Org Series / Ops Training Series / Operations OJT
Ops Org Series / Ops Training Series / Specific Operational Acccounts OJT and Training
Ops Org Series / Ops Training Series / Specific Operational Acccounts OJT and Training / Abbott-ALS Project
Ops Org Series / Ops Training Series / Specific Operational Acccounts OJT and Training / Singapore Operations
Ops Org Series / Ops Training Series / Specific Operational Acccounts OJT and Training / Spares Operations
Ops Org Series / Ops Training Series / Specific Operational Acccounts OJT and Training / Dell
Ops Org Series / Ops Training Series / Specific Operational Acccounts OJT and Training / OKI
Ops Org Series / Ops Training Series / Specific Operational Acccounts OJT and Training / BP
Ops Org Series / Online Ops Series
Ops Org Series / Operations Structure and Excellence
COMPLIANCE SERIES
COMPLIANCE SERIES / YCH Code of Business Conduct - Incorporating Whistle Blowing Policy
COMPLIANCE SERIES / Hosting Compliance Audits
COMPLIANCE SERIES / Hosting Compliance Audits / RISE INDUCTION SERIES
COMPLIANCE SERIES / ISO 9001:2015 Related Trainings
COMPLIANCE SERIES / ISO 9001:2015 Related Trainings / Sales Organisation Series
COMPLIANCE SERIES / ISO 9001:2015 Related Trainings / Sales Organisation Series / Introduction to Sales Organisation
COMPLIANCE SERIES / ISO 9001:2015 Related Trainings / Sales Organisation Series / Tool Kit Series
COMPLIANCE SERIES / ISO 9001:2015 Related Trainings / Sales Organisation Series / Tool Kit Series / Solutions / Products
COMPLIANCE SERIES / ISO 9001:2015 Related Trainings / Sales Organisation Series / Tool Kit Series / Others
COMPLIANCE SERIES / ISO 9001:2015 Related Trainings / Sales Organisation Series / Tool Kit Series / RFQ
COMPLIANCE SERIES / ISO 9001:2015 Related Trainings / Sales Organisation Series / Online Sales Series
COMPLIANCE SERIES / ISO 9001:2015 Related Trainings / Sales Organisation Series / Online Sales Series / Stanford University Executive Briefing Series
COMPLIANCE SERIES / ISO 9001:2015 Related Trainings / Sales Organisation Series / Online Sales Series / Youtube Sales Video
COMPLIANCE SERIES / ISO 9001:2015 Related Trainings / Sales Organisation Series / Sales Training
COMPLIANCE SERIES / ISO 22000 Awareness
COMPLIANCE SERIES / ISO 14001 & OHSAS 18001 Awareness
COMPLIANCE SERIES / Enviromental, Health & Safety Training
COMPLIANCE SERIES / Goods Distribution Practice (GDP)
COMPLIANCE SERIES / Goods Distribution Practice for Medical Devices (GDPMDS)
COMPLIANCE SERIES / Goods Manufacturing Practice (GMP)
COMPLIANCE SERIES / Good Warehousing Practices
COMPLIANCE SERIES / Halal Foundation Series
COMPLIANCE SERIES / RISK Management
COMPLIANCE SERIES / Security Related Training
COMPLIANCE SERIES / Introduction to EICC
COMPLIANCE SERIES / YCH Social Media Policy and Guidelines
Implementation (Project)
Implementation (Project) / Project Start Up
Implementation (Project) / Lesson Learnt
Implementation (Project) / Lesson Learnt / Electrolux Indo
Implementation (Project) / Lesson Learnt / EM Guangzhou Project
GM Competencies
GM Competencies / Finance Management
GM Competencies / Human Resource Management
Duties of GM
The YCH Difference !
2 Days Familiarization Training
Global Operation
Global Operation / QEHS
Global Operation / Solution Design & Operation Performance
Global Operation / Security
Global Operation / Implementation
Global Operation / Freight
Leaders Manual
Leaders Manual / Corporate
Leaders Manual / Commercial
CEO Series
CEO Series / External Talks / Seminars / Features
CEO Series / Staff Engagement Series
Library and Links
Library and Links / Links
Library and Links / Links / Training Providers
Library and Links / Library
"WINGS" Series
"WINGS" Series / Introduction to WINGs
"WINGS" Series / Tool Kit
"WINGS" Series / Online Training
"WINGS" Series / Online Training / "Build a tower, build a team" by Tom Wujec
HR Manual
HR Manual / 1. General
HR Manual / 1. General / Authority, Scope and distribution of Policy
HR Manual / 1. General / Policy changes
HR Manual / 1. General / Labour and Ethics Policy
HR Manual / 2. Employment Practices
HR Manual / 2. Employment Practices / Recruitment and Selection
HR Manual / 2. Employment Practices / Issue of Company Properties
HR Manual / 2. Employment Practices / OJT
HR Manual / 2. Employment Practices / Probationary Period, Confirmation and Termination
HR Manual / 2. Employment Practices / Promotion and Merit Increment
HR Manual / 2. Employment Practices / Performance Appraisal
HR Manual / 2. Employment Practices / Transfer
HR Manual / 2. Employment Practices / Separations
HR Manual / 2. Employment Practices / Retirement / Yearly Contract
HR Manual / 2. Employment Practices / Working Hours / Overtime
HR Manual / 2. Employment Practices / Part Time Employment
HR Manual / 2. Employment Practices / Equal Opportunity
HR Manual / 2. Employment Practices / Orientation
HR Manual / 2. Employment Practices / Overseas Business Travel
HR Manual / 2. Employment Practices / Exit Case - Email/VOIP/Data
HR Manual / 2. Employment Practices / Child Labour Avoidance Policy
HR Manual / 2. Employment Practices / Overtime Control Policy
HR Manual / 3. Paid Leave and Holidays
HR Manual / 3. Paid Leave and Holidays / Annual Leave
HR Manual / 3. Paid Leave and Holidays / Sick Leave
HR Manual / 3. Paid Leave and Holidays / Compassionate Leave
HR Manual / 3. Paid Leave and Holidays / Marriage Leave
HR Manual / 3. Paid Leave and Holidays / Maternity Leave
HR Manual / 3. Paid Leave and Holidays / Credit Leave
HR Manual / 3. Paid Leave and Holidays / Childcare and Infant Care Leave
HR Manual / 4. Health and Insurance Benefits
HR Manual / 4. Health and Insurance Benefits / Employee Health Programme / Hospitalisation
HR Manual / 5. Remuneration
HR Manual / 5. Remuneration / Allowances / Reimbursement
HR Manual / 5. Remuneration / Payroll
HR Manual / 6. Training
HR Manual / 6. Training / Employee Training and Development
HR Manual / 6. Training / Career Management / Development
HR Manual / 6. Training / Progressive Disciplinary Policy
HR Manual / 7. Employee Relations
HR Manual / 7. Employee Relations / Grievance Handling
HR Manual / 7. Employee Relations / Service Awards / Training Recognition Program
HR Manual / 7. Employee Relations / Floral Gift, Congratulatory & Condolence Message and Appreciation of Service
HR Manual / 7. Employee Relations / Staff Gathering - Annual Gathering
HR Manual / 8. Employee Communication
HR Manual / 8. Employee Communication / Notice Board
HR Manual / 8. Employee Communication / Company Publication
HR Manual / 9. Employee Welfare
HR Manual / 9. Employee Welfare / Staff Transportation
HR Manual / 9. Employee Welfare / Company Activities / Festive Specials
HR Manual / 9. Employee Welfare / Staff Loan
HR Manual / 10. Company Rules and Regulations
HR Manual / 10. Company Rules and Regulations / Code of Conduct
HR Manual / 10. Company Rules and Regulations / Dress and Hygiene Code
HR Manual / 10. Company Rules and Regulations / Dress and Hygiene Code / Annual Corporate Printing
HR Manual / 11. Personnel Record
HR Manual / 11. Personnel Record / Service Record
HR Manual / 12. Administration
HR Manual / 12. Administration / Office Stationery / Printing
HR Manual / 12. Administration / Office Equipment
HR Manual / 12. Administration / Company's Contribution / Charity Donations
HR Manual / 12. Administration / Company's Correspondences (Internal / External)
HR Manual / 12. Administration / Telephone / Handphone
HR Manual / 12. Administration / Contract Jobs
HR Manual / 12. Administration / Petty Cash Claims
HR Manual / 12. Administration / Qualification and Monitoring of Supplier - Office Equipment
HR Manual / HR Handbooks - Countries
Development Series
Talent Management & LMS
Management Meeting
Management Meeting / Performance Bonus and Annual Increment
Management Meeting / Management Retreat
Freight OJT Manual
Demo Course
Countries
Countries / Australia
Countries / Greater China
Countries / Greater China / Chengdu
Countries / Greater China / Hong Kong
Countries / Greater China / Kunshan
Countries / Greater China / Shanghai
Countries / Greater China / Shenzhen
Countries / Greater China / Tianjin
Countries / Greater China / Xiamen
Countries / India
Countries / Indonesia
Countries / Korea
Countries / Malaysia
Countries / Malaysia / Kuala Lumpur
Countries / Malaysia / Penang
Countries / Philippines
Countries / Singapore
Countries / Thailand
Countries / Vietnam
Case Studies
Case Studies / Customer Audit - New Accounts
Case Studies / DELL Penang
Case Studies / DLMI
Case Studies / FFI Indonesia
Video Series
Video Series / "5 ways to listen better" by Julian Treasure
Video Series / "The happy secret to better work" by Shawn Achor
Video Series / "Everyday leadership" by Drew Dudley
Video Series / "Build a tower, build a team" by Tom Wujec
Articles
Interactive Tools
Interactive Tools / Geert Hofstede's Cultural Dimensions
Interactive Tools / Work Style Test
Interactive Tools / Style Under Stress Assessment
Interactive Tools / How Good Are Your Problem-Solving Skills?
Interactive Tools / How Good Is Your Decision-Making?
Interactive Tools / How Good Are Your Project Management Skills?
Interactive Tools / How Good Is Your Time Management?
Interactive Tools / How Good Are Your Communication Skills?
HR Competency Guidelines
HR Competency Guidelines / Fatigue Management
GM Development Training
Customers OJT Manual
Grievance Handling
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